Claims help
We walk every claim through with you.
A claim is the moment insurance has to deliver. Here's exactly how it works with Bima Express.
How to report a claim
- 1
Notify Bima Express
Call or WhatsApp 0729 044 687 immediately after the incident. We register the claim with your insurer.
- 2
Submit required documents
Upload to the portal or send via WhatsApp. We'll tell you exactly what's needed.
- 3
Assessment & verification
The insurer assesses the loss. We coordinate inspections, garages and surveyors on your behalf.
- 4
Approval & settlement
Once approved, you receive repair authority or payment — and we track it until it's done.
Motor claim — what to do at the scene
- 1. Make sure everyone is safe. Call emergency services if needed.
- 2. Take clear photos of all vehicles, the scene, and damage.
- 3. Note the other driver's details — name, ID, vehicle reg, insurer.
- 4. Report to the nearest police station within 24 hours.
- 5. Notify Bima Express on WhatsApp 0729 044 687.
Documents typically needed
- National ID
- Driving Licence
- Logbook
- Insurance certificate
- Police abstract
- Completed claim form
- Photos of damage
- Receipts / invoices
Check claim status anytime
Log in to the portal to see your claim's live progress, required documents and messages.